Our website address is: http://madisonbayco.com.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Our team members have access to this information to help fulfill orders, process refunds and support you.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We share information with third parties who help us provide our orders and store services to you; for example --
Visitor comments may be checked through an automated spam detection service.
We accept payments through Heartland Payment Systems SecureSubmit. When processing payments, some of your data will be passed to Heartland, including information required to process or support the payment, such as the purchase total and billing information. We do not store any credit card numbers on our servers.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Most orders will ship WITHIN 24 HOURS, Monday - Friday, IF it is placed and received BEFORE 2:00pm (14:00) EST. Some exclusions apply, such as observed holidays falling on Mondays or Fridays. In this case, your order will ship the following business day. If other unforeseen shipping delays arise, you will be notified via email. Exceptions may apply to products with intensive production processes such as oil painting reproductions.
We guarantee your 100% satisfaction. Should your item arrive damaged, keep all original packaging and please contact us (firstname.lastname@example.org) within 14 days of receiving your order and we will gladly issue a refund or replacement.
If you are not completely satisfied with your order for any other reason, we will happily issue a full refund, less any shipping paid, as soon as we receive your returned item within 30 calendar days of original purchase date.
If returning an item for refund, carefully package the item, including the original packing slip, in a suitable size sturdy box and address to:
Madison Bay Co. Return Dept.
306 West King Street
East Berlin, PA 17316
Buyers are responsible for return all shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Once the returned item is inspected for condition, the refund process will commence.